Terms of Service

1. What Cabin Does

Cabin is a platform that connects builders with tradespeople for short-notice work. We facilitate introductions and payments — we're not an employer, employment agency, or contractor.

We provide:

• A marketplace to find and book tradespeople
• Secure payment processing
• GPS-verified clock in/out
• Ratings and reviews

We don't provide:

• Employment relationships
• Guarantees of work quality
• Insurance coverage
• Tax advice

2. Who Can Use Cabin

To use Cabin, you must:

• Be at least 18 years old
• Be legally able to work in the UK
• Provide accurate information
• Have appropriate insurance for your trade (tradespeople)
• Comply with CIS regulations if applicable

3. Account Responsibilities

You agree to:

• Keep your login details secure
• Provide accurate profile information
• Keep your contact details up to date
• Not share your account with others
• Not create multiple accounts

We may suspend or terminate accounts that:

• Provide false information
• Violate these terms
• Receive multiple complaints
• Engage in fraudulent activity

4. Fees & Payments

Platform Fees

If you create a project, you are the party running it and the project fee applies, whether your account is a builder or a tradesperson account.

Cabin Projects is available to all users. There is no subscription and no monthly fee. The rate that applies to a project is fixed when the project is created and does not change while it is running.

Where you have previously completed and paid for a booking with the same counterparty, the ad hoc booking fee is 2.5%. Promotional codes, where offered, reduce the standard ad hoc rate for a first booking only.

Booking fees are taken when the payment is processed. The project fee is taken stage by stage: 2% of each stage when it is released, with the final stage covering the remainder of 2% of the project total. Nothing is taken from the deposit; its share is taken from the final stage. The client pays the project total plus any VAT, and no fee.

Current fees are published at getcabin.co.uk/pricing.

Payment Flow

1. Builder books a tradesperson
2. Full amount is held on builder's card
3. Tradesperson completes work and clocks out
4. Payment is released to the tradesperson, less any CIS deduction. No platform fee is deducted from the tradesperson.
5. Tradesperson receives funds within 2–3 business days

Cabin Projects: stage payments

1. The person running the project sets out a payment schedule (deposit, stages and a final payment) and invites their client.
2. The client pays the deposit when they accept. Each later stage is charged to the client's card on its scheduled date, or earlier if the person running the project marks the work finished and asks for the remaining stages.
3. Once a stage is charged, Cabin asks the client to approve its release. Cabin holds the money until the stage is released.
4. A stage is released when the client approves it. The final stage needs approval from both the client and the person running the project.
5. If the client neither approves nor queries a charged stage, it is released automatically: 1 day after the client was asked for a weekly stage, or 2 days for the final stage, provided the client has opened the project since being asked. If the client first opens the project after that time has passed, it is released 1 day (2 days for the final stage) after they first open it, not sooner. If the client has not opened the project since being asked, the stage is released 5 days after they were asked. Every request for approval states the earliest date and time the stage can be released automatically, and Cabin sends a reminder before that time whenever the window is longer than one day. A final stage that was brought forward because the work finished early is never released automatically; it waits for the client.
6. The client can raise a query on any charged stage instead of approving it. A query stops that stage being released, and stops any further payments being taken, until Cabin has reviewed it. Cabin reviews queries within two business days (Monday to Friday). The person who raised a query can withdraw it.
7. Released stage payments go to the person running the project, and to any trades they booked through Cabin for the project, less any CIS deduction and Cabin's project fee.

Cabin credit

• Cabin may give credit to the person running a project, for example for referring another builder, as a founding builder, or for giving us feedback. Credit is shown in pounds in the app.
• Credit comes off Cabin's project fee automatically when a stage is released, up to the whole fee for that stage. It never changes what your client pays, what you or your trades are paid, or any CIS deduction or VAT.
• Credit has no cash value. It can't be withdrawn, paid out, transferred or sold.
• Credit expires 12 months after you earn it, unless it is used first. We send a reminder before it expires. Credit that has already come off a fee does not expire and is never taken back.
• We may remove credit that hasn't been used if it was given in error or obtained by misuse of Cabin, such as a referral between connected accounts or a project set up to qualify for credit.
• We may change or end the ways to earn credit at any time. Credit you already hold stays usable until it expires.

CIS (Construction Industry Scheme)

• If you're CIS-registered as "Net", 20% is deducted from the labour element of your payment. If you're not registered, 30% is deducted. Cabin Technologies Ltd is the contractor of record for CIS purposes and remits the deduction to HMRC on your behalf.
• If you're CIS "Gross", no deduction applies
• You're responsible for declaring your correct CIS status

VAT

• If you're VAT-registered, you're responsible for charging and reporting VAT
• Cabin displays VAT status but doesn't calculate VAT for you

5. Bookings

Making a Booking

• Builders post jobs with trade type, location, date, and rate
• Tradespeople can express interest or receive direct requests
• Both parties must confirm for a booking to be active

Confirmed Bookings

Once confirmed, both parties are expected to honour the booking. See cancellation policy below.

6. Cancellation Policy

“Booking cost” means the agreed rate plus the builder’s platform fee. No deduction is taken from the tradesperson’s cancellation payment. Where a cancellation charge applies, the tradesperson receives it in full.

Late Arrival

• Up to 30 minutes late: Acceptable. Clock in when you arrive, get paid for actual time.
• More than 30 minutes late without notice: Builder may cancel. Tradesperson receives nothing.

7. No-Show Policy (Tradespeople)

We take reliability seriously. If you accept a booking but don't show up:

Strikes reset after 90 days of completed bookings without issues. Builders receive a full refund for no-shows.

8. Disputes

How to Raise a Dispute

Cabin Projects: raise a query on the stage in question, in the app or on the project page. See “Cabin Projects: stage payments” in section 4 for what happens next.

Ad hoc bookings: contact us at hello@getcabin.co.uk within 48 hours of the issue.

Our Process

• We'll respond within 24 hours
• We'll review GPS data, clock times, and both parties' accounts
• We'll make a decision within 48 hours (two business days for a query on a Cabin Projects stage)

Possible Outcomes

• Full refund to builder
• Partial refund
• No refund (+ warning if warranted)

Our decision is final for disputes under £500. For larger amounts, you may pursue other remedies.

9. GPS & Location

Clock In/Out

• Tradespeople must clock in within 500m of the job postcode
• GPS location is recorded and shared with the builder
• This provides proof of attendance and prevents fraud

Privacy

• Location is only captured at clock in/out moments
• We don't track you continuously
• Clock-in/clock-out location snapshots are retained for 90 days for dispute resolution
• See our Privacy Policy for details

10. Ratings & Reviews

How It Works

• After a completed booking, both parties can rate each other (1–5 stars)
• Reviews help build trust in the community
• Ratings are visible on profiles

Rules

• Be honest and fair
• Don't use abusive language
• Don't offer incentives for ratings
• We may remove reviews that violate these rules

11. Prohibited Conduct

You must not:

• Provide false information
• Circumvent the platform to avoid fees
• Harass or abuse other users
• Use Cabin for illegal purposes
• Spam or send unsolicited messages
• Attempt to hack or disrupt the service

12. Taking Work Off-Platform

We understand that good working relationships develop. However:

• For your first 10 bookings with a new contact, please book through Cabin
• After that, we trust you to make the right choice
• Where you have previously completed a paid booking with the same counterparty, the fee paid by the hiring party on subsequent ad hoc bookings with them is 2.5%.

Going off-platform means Cabin no longer holds the payment, and you lose GPS verification and dispute resolution.

13. Tradesperson Availability & Public Visibility

When you set your availability status to Available, a limited version of your trade profile — including your first name, last initial, trade type, approximate area, star rating, and day rate range — may be visible to users who have not yet registered on the platform.

This allows builders and people having work done to see that skilled tradespeople are active on Cabin before they sign up.

• Your full name, contact details, and financial information are never shown to unauthenticated users
• Only your first name and last initial are displayed (e.g. “Marcus T.”)
• Setting yourself to Off removes you from this view immediately
• By setting yourself to Available, you consent to this limited public display

14. Insurance & Liability

Your Responsibilities

• Tradespeople must have appropriate public liability insurance
• Builders must ensure sites are safe
• Both parties are responsible for their own tax affairs

Our Limitations

Cabin is a platform, not a party to the work contract. We're not liable for:

• Quality of work performed
• Injuries or accidents on site
• Disputes about work scope
• Tax or compliance issues
• Lost earnings or consequential damages

Our maximum liability is limited to fees paid to us in the past 12 months.

15. Your Statutory Rights

If you are unhappy with how we have handled something, you are free to take it further at any point. Nothing here requires you to accept our proposal or to exhaust our process first.

16. Intellectual Property

• Cabin owns all rights to the app, brand, and content
• You retain rights to your profile content
• By posting content, you grant us a licence to display it on the platform

17. Changes to Terms

We may update these terms. We'll notify you via email or in-app notification for significant changes. Continued use means acceptance.

18. Governing Law

These terms are governed by the laws of England and Wales. Disputes will be resolved in English courts.

19. Contact Us

Questions about these terms?

Email: hello@getcabin.co.uk

Cabin Technologies Ltd
Cabin HQ, Riverbridge House, Fetcham Grove, Guildford Road, Leatherhead, Surrey KT22 9AD
Registered in England and Wales, company number 17063088
Registered office: 3rd Floor, 86-90 Paul Street, London, United Kingdom EC2A 4NE